Bot Configuration: INDIVIDUAL SETTINGS

You can also tweak individual settings by using a single command. Note, not all settings are available via command, some are only accessible on the dashboard, such as reaction panels.

To run the setup, first ensure that you are either the owner of the server, or the owner has designated you as an administrator of the bot by using /addadmin @YourUsername.

For definitions and explanations of settings, please refer to the dashboard guide.

SETUP COMMANDS

Command	Description
/setup auto	Bot will make a very basic configuration (no reaction panels - you'll still want to customize on dashboard)
/setup category	Change the category of where tickets will open
/setup limit	Change the quantity of tickets a single user can have open at the same time
/setup prefix	Change the prefix used for non slash commands (default is `t!`)
/setup transcripts	Change the transcripts channel
/setup use-threads	Change whether thread mode is enabled
/setup welcomemessage	Change the overall welcome message

Ticket Limit

An explanation of ticket limits is available here. The command /setup limit is used to configure the ticket limit.

For example: to change the per user simultaneous ticket limit to 1 - Run /setup limit 1

Prefix

Note: prefix commands are no longer active! Tickets bot works solely on slash commands! No need to setup a prefix.

Transcripts

An explanation of transcript channels is available here. The command /setup transcripts is used to configure the transcripts channel.

For example: to change the transcripts channel to #logs - Run /setup transcripts #logs

Please note, the channel must already exist.

It is recommended to read an explanation of thread mode (and how it compares to channel mode) here before using this command. The command /setup use-threads is used to enable (true), or disable (false), whether tickets open as private threads instead of channels. It will also be necessary to select the ticket notification channel.

For example: to enable thread mode - Run /setup use-threads, choose true, click ticket_notification_channel, then select the channel desired from list

Please note, the selected channel must already exist.

Welcome Message

An explanation of the welcome message is available here. The command /setup welcomemessage is used to configure the welcome message.

For example: to change the welcome message to Hello, thank you for contacting support

Run /setup welcomemessage Hello, thank you for contacting support

You may make use of placeholders in your welcome message. You can view a list of placeholders here.
You may also use discord message formatting to include links to channels, emojis, roles, or usernames in your welcome message. First, you will need to have discord developer mode turned on - in your personal discord account settings > advanced > discord developer mode. Second, you can right click any channel name, username, message, etc and choose Copy ID. Third, use the structure section of discord's messge formatting chart to include it in your welcome message.

Additional Settings

Additional settings are available on the dashboard, such as reaction panels. It is advised that you read these guides next.

Tickets