Awaiting User Response

Setting a category for ticket channels which are awaiting the user's response to be moved to. This feature is highly useful for being able to tell which tickets require a response from staff members, and reduces clutter in your ticket categories.

Note: Channel mode only. Discord does not allow threads to be moved. For more differences between the two modes, click here.

This setting is toggleable for each panel. You can find them under the Ticket Panel tab. 10 minutes after the last response from a staff members, the ticket channel will be moved to the awaiting response category.

Due to Discord limitations, a channel can only be updated twice every 10 minutes, so it is not possible to change how quickly the channel gets moved to the awaiting response category.

Note This feature is only for servers that have premium activiated. Learn more about premium here.