Transcripts

Upon opening the Transcripts menu, you'll have two cards displayed to you:

  • Filter Logs
  • Transcripts

Transcripts card

Filter Logs

Here you can filter the transcripts shown down in the other section.

Fill out the inputs as you desire and click Filter button.

Transcripts

Here you can view transcripts of closed tickets.

Ticket ID

This unique ticket number cannot be reset or changed.

Username

Discord username of the ticket opener.

Rating

If user feedback is enabled, the feedback rating given by ticket opener will display.

  • Learn more about User Feedback here.

Close Reason

If close with reason button was selected (or /close was used and a reason was input), it will display. Otherwise, it will display "No reason specified."

Transcript

Click to view the transcript.