Placeholders

Welcome Message Placeholders

Placeholder	Description
%user%	Mentions the user
%username%	Display the user's name
%ticket_id%	Display the ticket's numeric ID
%open_tickets%	Display the number of open tickets in the server
%total_tickets%	Display the number of tickets that have ever been opened in the server
%user_open_tickets%	Display the number of tickets that the user currently has open in the server
%user_total_tickets%	Display the number of tickets that the user has ever opened in the server
%ticket_limit%	Display the server's ticket limit
%channel%	Mention the channel
%rating_count%	Amount of feedback ratings you have received
%average_rating%	Your average feedback rating
%time%	Display the current time
%date%	Display today's date
%datetime%	Display the current date and time
* %first_response_time_weekly%	Staff average first response time to tickets this week
* %first_response_time_monthly%	Staff average first response time to tickets this month
* %first_response_time_all_time%	Staff average first response time to tickets since the beginning
%discord_account_creation_date%	The date and time that the user's Discord account was created
%discord_account_age%	How long ago the user's Discord account was created

Placeholders marked with a * are premium features. Learn more about premium here.

All integration placeholders are automatically active, you do not have to do anything special apart from include them in your welcome message.

These placeholders are available if the user has linked their Roblox account via Bloxlink

Placeholder	Description
%roblox_username%	The user's Roblox username
%roblox_id%	The user's numeric Roblox ID
%roblox_display_name%	The user's Roblox display name
%roblox_profile_url%	The full clickable URL to the user's Roblox profile
%roblox_account_age%	How long ago the user's Roblox account was created, e.g. `7 months ago`
%roblox_account_created%	The date on which the user's Roblox account was created, e.g. `7 January 2019`

Placeholder	Description
%id%	Display the unique ticket id#
%id_padded%	Display the unique ticket id# to 4 places
%username%	Display the user's name
%nickname%	Display the user's nickname